Widerrufsrecht

Welcome to pgmdress.shop.

At pgmdress.shop, customer satisfaction is important to us. We are committed to providing a transparent and reliable shopping experience for customers purchasing clothing and fashion apparel through our online store.

This Return & Refund Policy explains the conditions, procedures, timelines, and responsibilities associated with returns, refunds, damaged items, incorrect orders, and exchanges.

Our policy applies to eligible purchases made through our website, https://pgmdress.shop/, and shipped to customers in the United States.

We accept eligible return requests submitted within 30 calendar days after delivery and guarantee that approved refund amounts will be refunded to the original payment method within 7 business days after refund approval.

Please review the following information carefully before requesting a return or refund.

2. Return Window — 30 Calendar Days

Return Period: 30 Calendar Days After Delivery

Customers have 30 calendar days from the date they receive their order to request a return or refund.

The return period begins on the date the order is delivered to the customer's designated shipping address, as confirmed by the delivery carrier or other reliable delivery records.

Calendar days include weekends and public holidays.

To qualify for a return under our standard policy:

• The customer must submit the return request within 30 calendar days after receiving the order.

• The item must meet the applicable return eligibility conditions.

• The customer must follow the return instructions provided by our support team.

• The customer must provide sufficient order information to allow us to identify the purchase.

All eligible return requests submitted within the 30-calendar-day period will be reviewed according to this policy.

Requests submitted after this period may not qualify for a standard return, except where applicable consumer protection laws provide additional rights.

3. Return Eligibility

We accept returns of eligible clothing and fashion apparel purchased directly from pgmdress.shop.

To qualify for a standard return based on personal preference or change of mind, items must generally satisfy the following conditions:

• The item is unused and unworn, except for reasonable fitting or inspection.

• The item has not been washed or altered.

• The item is in substantially the same condition as received.

• Original tags and labels remain attached where applicable.

• Original packaging and accessories are included where reasonably possible.

• The item is free from damage caused by the customer.

• The return request was submitted within 30 calendar days after delivery.

Customers may carefully inspect or try on clothing to determine whether the size, appearance, and fit are suitable.

Items that are defective, damaged upon arrival, or incorrectly supplied will be assessed separately from ordinary change-of-mind returns.

These conditions do not limit any rights customers may have under applicable consumer protection laws.

4. Non-Returnable Items

For hygiene, safety, and product condition reasons, certain products may not qualify for a standard change-of-mind return.

These may include:

• Clothing that has been extensively worn, washed, or altered.

• Products damaged through improper handling or misuse after delivery.

• Items missing essential components because of customer actions.

• Items clearly identified as non-returnable before purchase, where such restrictions are legally permitted.

Any product-specific return restrictions will be communicated on the relevant product page before purchase.

Discounted or sale-priced clothing is not automatically excluded from our standard 30-calendar-day return policy.

Products received damaged, defective, or materially different from their descriptions remain subject to applicable consumer rights regardless of standard return restrictions.

5. How to Request a Return

To request a return, customers should contact our customer support team.

Return Request Email: info@pgmdress.shop

Please include the following information:

1. Your full name.

2. Your order number.

3. The email address used when placing the order.

4. The product or products you wish to return.

5. The reason for your return.

6. Photographs of the item where relevant to a damage, defect, or incorrect-product claim.

Our customer service team will review the request and provide further return instructions.

If the return request qualifies under this policy, we will provide return authorization and instructions for sending the merchandise to our designated return address.

Customers should contact us before sending a return to avoid potential identification or processing problems.

Submitting a return request within the permitted 30-calendar-day period preserves the customer's eligibility for review, even if subsequent return instructions or shipping arrangements take place after the request date.

6. Return Shipping Address

Approved merchandise returns should be sent to our designated United States return mailing address.

pgmdress.shop — Returns Department

128 Woodrow Way
Corrigan, TX 75939
United States

Please contact info@pgmdress.shop before shipping your return.

Customers should package returned clothing securely to help prevent damage during transportation.

Where practical, we recommend using a trackable shipping service and retaining proof of postage until the return is completed.

The return address above is designated for merchandise returns and is separate from our business contact address in Germany.

7. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Returns Due to Change of Mind

For eligible returns requested because of personal preference, incorrect size selection, or a change of mind:

• The customer is responsible for the cost of return shipping.

• Customers may choose a suitable trackable shipping service.

• Original standard shipping charges are $0.00 because pgmdress.shop offers free standard shipping.

• No restocking fee is charged.

Return shipping charges paid directly to a carrier are not reimbursed for standard change-of-mind returns unless otherwise required by applicable law.

Returns Due to Our Error

If an item is defective, damaged upon arrival, incorrect, or materially different from the product ordered:

• pgmdress.shop will cover reasonable authorized return shipping costs.

• Customers will not be required to pay return shipping costs caused by our error.

• Our support team will provide appropriate return shipping instructions.

• The customer may be offered a replacement or refund, as appropriate.

Customers should contact us before purchasing return postage for damaged or incorrect items so that return arrangements can be confirmed.

8. Return Inspection and Approval

Once returned merchandise is received, our returns team will inspect the item and review whether it satisfies the relevant return conditions.

The inspection may include:

• Confirming the returned product matches the original order.

• Reviewing the condition of the item.

• Checking the quantity of returned products.

• Confirming that any applicable return instructions were followed.

• Reviewing reported defects or shipping-related damage.

We will inform customers whether their refund has been approved or declined.

If additional information is required, our customer support team will contact the customer.

We will not unreasonably delay the review or resolution of eligible returns.

For cases involving a lost package, non-delivery, or another situation where a physical return is not possible, we may review the request using available order records, delivery information, and other appropriate evidence.

9. Refund Processing Time — Guaranteed Within 7 Business Days

Refund Processing Time: Within 7 Business Days After Refund Approval

At pgmdress.shop, we understand that prompt refunds are an important part of customer service.

We guarantee that once a refund request has been approved, the approved refund amount will be issued to the customer's original payment method within 7 business days.

For a standard merchandise return, refund approval generally follows receipt and successful inspection of the returned item.

For refunds that do not require a physical return, the refund period begins when the refund request has been reviewed and formally approved.

Our refund procedure follows these commitments:

• Approved refunds are issued within 7 business days after approval.

• Refunds are made through the original payment method used for the purchase.

• Refunds are issued in the amount approved under this policy.

• We do not impose a restocking fee on eligible returns.

• Customers receive a refund confirmation when their refund is issued.

Business days are Monday through Friday, excluding applicable public holidays.

The approved refund will be submitted through our payment processor within the stated 7-business-day period. The exact date on which the credit becomes visible in the customer's bank or card account may depend on the payment provider or issuing bank.

If a refund does not appear after the expected processing period, customers should contact info@pgmdress.shop for assistance.

We will provide available refund confirmation information and help investigate the payment status.

10. Original Payment Method

All approved refunds will be returned to the original payment method used during checkout.

Depending on the payment option originally used, refunds may be processed to the customer's original:

• Credit card

• Debit card

• Shop Pay payment method

• Apple Pay payment method

• Google Pay payment method

• Other original payment method supported at checkout

Refunds will not ordinarily be issued to unrelated bank accounts, third-party payment methods, or alternative cards.

Store credit or gift cards will not be substituted for a monetary refund unless the customer expressly agrees and the arrangement is permitted by applicable law.

If the original payment method has expired or is no longer active, the customer should contact us so that we can work with the payment provider to identify an appropriate resolution.

11. Refund Amount

For approved standard returns, customers will receive a refund for the eligible returned merchandise.

For a full eligible return, the refund generally includes the purchase price paid for the returned products, including applicable taxes attributable to those products.

For partial returns, the refund is calculated based on the eligible products returned.

Because pgmdress.shop provides free standard shipping, no original standard shipping charge is deducted from an eligible merchandise refund.

There is no restocking fee for approved standard returns.

Customers remain responsible for return shipping costs for ordinary change-of-mind returns as described in Section 7.

If the return results from our error, we will provide the refund or another appropriate remedy without imposing return shipping costs on the customer.

Refund amounts and applicable taxes will be handled in accordance with relevant laws.

12. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains an item different from the product ordered, please contact us promptly.

Email: info@pgmdress.shop

When reporting a problem, please provide:

• Order number

• Product description

• Explanation of the problem

• Relevant photographs, where available

Our team will review the issue and provide appropriate assistance.

Depending on the circumstances, resolution options may include:

• Replacement of the affected product

• Return and full refund of the eligible product

• Another mutually agreed solution consistent with applicable law

Customers will not be charged return shipping fees when the return is required because we delivered a damaged, defective, or incorrect product.

If a refund is approved, it will be issued to the original payment method within 7 business days after approval.

13. Wrong Size or Change-of-Mind Returns

Customers who order an incorrect size or decide that an eligible clothing item does not meet their preferences may request a return.

The request must be submitted within 30 calendar days after delivery.

The product must satisfy the standard return eligibility requirements.

For these returns:

• The customer pays the return shipping cost.

• No restocking fee applies.

• The refund is issued to the original payment method.

• The approved refund amount is issued within 7 business days after refund approval.

If the product was incorrectly labeled, misrepresented, or supplied in a size different from the size ordered, the situation will be treated as an incorrect-product claim rather than an ordinary change-of-mind return.

14. Exchanges

Customers who wish to exchange a clothing item for a different size, color, or style should contact info@pgmdress.shop.

Exchange availability depends on the relevant product and stock availability.

For standard changes of size, color, or style, customers may return the original eligible item in accordance with this policy and place a new order for the preferred replacement.

Where the exchange request is caused by a damaged, defective, or incorrect item, our customer support team will assist with an appropriate remedy without charging return shipping fees attributable to our error.

15. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@pgmdress.shop.

We will attempt to accommodate cancellation requests before the order has been dispatched.

If an order has already been shipped, cancellation may no longer be possible, and the customer may need to follow the standard return procedure after delivery.

If a paid order is successfully canceled and a refund is approved, we will issue the approved refund to the original payment method within 7 business days after approval.

Nothing in this section limits cancellation or refund rights provided by applicable law.

16. Missing or Lost Deliveries

If you have not received your order after the estimated delivery period, please contact our customer support team.

We will review the available shipment tracking information and work with the delivery provider to investigate the issue.

If an order is confirmed lost in transit or cannot be delivered, we will offer an appropriate resolution, which may include a replacement shipment or refund.

If a refund is approved, it will be issued to the original payment method within 7 business days after approval.

Customers are not required to return merchandise they never received.

17. Refund Status and Assistance

After a refund has been issued, customers will receive a confirmation when the relevant notification service is available.

If you have not received your refund, please:

1. Check the original payment account used during checkout.

2. Review recent account transactions.

3. Contact your bank or card issuer if the credit has not appeared.

4. Contact info@pgmdress.shop if further assistance is required.

Please provide your order number when requesting refund status information.

Our team will help investigate the transaction and provide relevant information regarding the refund.

18. Customer Rights

This policy is intended to provide clear and transparent return and refund procedures for customers in the United States.

Nothing in this policy excludes, restricts, or overrides statutory consumer rights that cannot legally be waived.

Where applicable law provides customers with additional rights concerning faulty goods, refunds, cancellations, or remedies, those legal rights will apply.

pgmdress.shop is committed to handling customer concerns fairly and consistently.

19. Contact Information

For questions concerning returns, refunds, exchanges, or order problems, please contact us using the following information.

Store Name: pgmdress.shop

Website: https://pgmdress.shop/

Email: info@pgmdress.shop

Telephone: +49 173 4281487

Business Address:

Mörfelder Landstraße 138
60598 Frankfurt am Main
Germany

United States Return Address:

128 Woodrow Way
Corrigan, TX 75939
United States

Please include your order number when contacting our customer support team.

20. Policy Updates

pgmdress.shop may revise this Return & Refund Policy to reflect changes in store operations, customer service procedures, or applicable legal requirements.

Changes will be published on our website.

Any changes will not retroactively remove rights that applied to an order at the time of purchase.

Customers are encouraged to review the current Return & Refund Policy before placing an order.

Thank you for shopping with pgmdress.shop. We appreciate your trust and are committed to providing transparent and dependable customer service.