Versand
1. Overview
This Shipping Policy explains how orders placed through pgmdress.shop are processed and delivered.
Our shipping terms are designed to give customers clear information regarding delivery costs, estimated delivery periods, tracking, delayed orders, incorrect addresses, and delivery problems.
For shipping assistance:
Email: info@pgmdress.shop
2. Free Standard Shipping
pgmdress.shop provides:
FREE STANDARD SHIPPING ON ALL ORDERS
There is no minimum purchase amount required for standard shipping unless a specific legally disclosed promotion or restriction expressly states otherwise.
Customers will not be charged a separate standard delivery fee for orders qualifying under this policy.
3. Estimated Delivery Time
The estimated delivery period for standard orders is:
15–20 days
The delivery estimate applies under normal operating conditions.
Where a specific product or destination requires different handling, relevant information will be communicated where required before purchase.
4. Order Processing
After an order has been submitted and payment has been successfully authorized, the order enters processing and fulfillment.
Customers will normally receive an order confirmation at the email address provided during checkout.
Where available, shipment confirmation or tracking information may be provided after dispatch.
5. Delivery Destinations
Orders are delivered to supported addresses entered during checkout.
Customers are responsible for checking that the following information is correct:
- Recipient name;
- Street address;
- Apartment or unit number;
- City;
- Postal code;
- Country;
- Telephone number where required by the carrier.
Incomplete or incorrect information may result in delivery delays.
6. Delivery Estimates Are Estimates
Although we aim to deliver orders within 15–20 days, unforeseen delays may occur.
Potential causes include:
- Carrier congestion;
- Weather events;
- Public holidays;
- Transportation interruptions;
- Customs inspections;
- Import procedures;
- Security inspections;
- Incorrect delivery information;
- Remote-area delivery requirements;
- Exceptional order volumes;
- Force-majeure events.
Where mandatory consumer law provides specific remedies for delayed or failed delivery, those rights remain unaffected.
7. Tracking Information
Where tracking is available, customers may receive a tracking number or shipment-status information.
Tracking systems are operated by shipping providers and may take time to update after a parcel is dispatched or transferred between logistics partners.
Temporary gaps in tracking information do not necessarily mean that the parcel has been lost.
8. Multiple Packages
An order containing multiple products may occasionally be shipped in more than one package.
Where this happens:
- Packages may arrive on different days;
- Different tracking numbers may be issued;
- Receipt of one package does not necessarily mean the entire order has been delivered.
Customers concerned about a missing part of an order may contact:
9. Delayed Orders
If your order has not arrived after the expected delivery period, contact:
Please provide your order number and relevant delivery information.
We may review tracking data and, where appropriate, contact logistics providers to investigate.
10. Lost Packages
If a shipment is reasonably determined to be lost, we will handle the matter in accordance with applicable consumer law.
Depending on the circumstances, an appropriate resolution may include replacement or refund.
Customers are not required to waive mandatory statutory rights because a carrier loses a package.
11. Damaged Packages
If an order arrives visibly damaged, customers should document the condition where reasonably possible and contact:
Please include:
- Order number;
- Description of the damage;
- Photographs where reasonably useful.
We will review the situation and determine the appropriate remedy.
12. Incorrect Products
If the product delivered is not the product ordered, contact us at:
We may request reasonable information or photographs to verify the error and arrange an appropriate remedy.
Customers will not be required to bear reasonable correction costs for a shipping error attributable to us where applicable consumer law requires the seller to bear such costs.
13. Incorrect Delivery Addresses
Customers should carefully review delivery details before submitting an order.
If you discover an address error, contact us immediately.
We will attempt to update the address where reasonably possible.
However, once an order has been handed to a fulfillment facility or carrier, changing the address may no longer be possible.
14. Undeliverable Packages
A parcel may be returned as undeliverable where:
- The address is incomplete;
- The address does not exist;
- The recipient cannot be located;
- Required delivery attempts fail;
- The parcel is not collected;
- The carrier cannot access the delivery location.
If a package is returned to us, contact:
We will review the circumstances and applicable customer rights.
15. Customs and Cross-Border Delivery
Some orders may pass through international transportation or customs networks.
Customs procedures can occasionally affect delivery times.
Any taxes, duties, import charges, or other mandatory costs that are legally required to be included in the price or disclosed before purchase will be handled in accordance with applicable consumer and pricing laws.
Customers will not be intentionally charged hidden mandatory fees that should have been disclosed before the purchase.
16. Delivery Restrictions
Certain locations may be subject to carrier or legal shipping restrictions.
If we cannot deliver an order to the destination entered by the customer, we may cancel the affected order and provide any refund legally due.
17. Delivery Confirmation
Carrier tracking showing delivery may be considered relevant evidence that a shipment has reached the specified address, but it does not automatically override mandatory consumer rights where the customer reasonably disputes delivery.
Customers who believe tracking incorrectly shows a parcel as delivered should contact:
as soon as reasonably possible.
18. Delivery Risk
Risk relating to delivery to consumers will be allocated in accordance with applicable mandatory consumer law.
Nothing in this Shipping Policy is intended to transfer delivery risk to a consumer earlier than permitted by law.
19. Returns After Delivery
Shipping and returns are separate processes.
All original orders receive free standard shipping, but ordinary return postage following a change-of-mind statutory withdrawal may be the customer's responsibility where properly disclosed and legally permitted.
Defective, incorrect, damaged, or non-conforming products are handled according to applicable statutory rights and our Return and Refund Policy.
20. Customer Responsibility
To help prevent shipping problems, customers should:
- Provide complete and accurate delivery information;
- Monitor order and carrier notifications;
- Ensure that delivery locations are accessible;
- Contact us promptly if an address error is discovered;
- Retain relevant tracking information.
21. Customer Support
For questions about shipping, tracking, delays, damaged parcels, missing parcels, or delivery problems:
pgmdress.shop
Email: info@pgmdress.shop
22. Policy Summary
For clarity:
Standard Shipping Cost: FREE
Estimated Delivery Time: 15–20 days
Customer Service Email: info@pgmdress.shop
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